Platform Overview
How this works: Solitude Enterprise LLC provides automated SMS communication tools to business clients — we are a platform provider, not a direct marketer. Our client businesses are independently responsible for obtaining consumer consent before any message is delivered through our system.
We build and operate SMS workflow systems for dental offices, med spas, and local service businesses. These systems deliver appointment reminders, customer follow-up messages, scheduling confirmations, and lead re-engagement communications on behalf of our clients.
How Consent Is Collected
Consumer consent is the direct responsibility of each client business. Before any automated SMS is delivered to a consumer, the client business must have collected explicit opt-in consent. Common consent methods include:
🌐 Website opt-in forms
📋 Patient intake forms
🗓 Scheduling & booking forms
✍️ Written agreements
📞 Verbal opt-in at point of service
📄 Paper consent forms
Consent is collected directly by the client business from their customer or patient. Solitude Enterprise LLC does not collect, manage, or store end-consumer consent records on behalf of clients.
Consent Capture Flow
1
Consumer provides opt-in
The consumer fills out a form, signs an intake document, or verbally confirms they want to receive SMS communications from the business.
2
Client business records consent
The business stores the consent record and phone number in their system — CRM, practice management software, or intake platform.
3
Number is passed to the automation platform
The opted-in phone number is enrolled in the Solitude Enterprise workflow for that client. Only numbers with confirmed consent are enrolled.
4
Automated messages are delivered
The platform sends appointment reminders, follow-up messages, confirmations, or re-engagement sequences on behalf of the client business.
5
Opt-out is honored immediately
If a consumer replies STOP, they are removed from all active sequences for that client. No further messages are sent to that number.
Message Types
Solitude Enterprise LLC's platform supports the following conversational and operational message types. These are customer care and scheduling communications — not promotional mass marketing:
- Appointment reminders and confirmations
- No-show follow-up and rescheduling messages
- Lead re-engagement for dormant contacts (with prior consent)
- Scheduling coordination and booking confirmations
- Customer service and support follow-up
- Post-visit check-in communications
Opt-Out & Help Keywords
All messages delivered through our platform support standard carrier opt-out keywords. Opt-out requests are processed immediately and automatically.
STOP
Immediately removes the consumer from all active message sequences for that sender.
HELP
Returns contact and assistance details for the sending business.
CANCEL
Treated as opt-out. Processed identically to STOP.
UNSUBSCRIBE
Treated as opt-out. Processed identically to STOP.
Message Frequency & Rates
Message frequency varies depending on the client business's workflow and the consumer's engagement. Typical usage is 2–6 messages per appointment or re-engagement sequence. Message and data rates may apply depending on the consumer's mobile carrier and plan.
No Data Sharing for Marketing
Consumer phone numbers and SMS opt-in data collected through client business workflows are never sold, rented, or shared with third parties for marketing or promotional purposes. Data is used solely to deliver the communication services described in this policy.
Contact
For questions about this SMS Compliance Policy or to report a compliance concern:
Solitude Enterprise LLC | Dallas, TX | Sean@solitudeenterprisellc.com